Refund Policy

This policy explains when you can get your money back. It forms part of our Terms of Service.

The window

You have 7 days from the date of purchase to request a refund on a course.

After 7 days, the purchase is final and no refund is available, except where the law that applies to you requires otherwise or where one of the exceptions below applies.

How to request one

Go to Refunds in your student dashboard, choose the purchase, and tell us why. You will get a decision by email.

We aim to decide within 5 business days. Approved refunds return to your original payment method through Stripe, usually within 5 to 10 business days depending on your bank.

When we refund outside the window

We will refund regardless of the 7 days if:

• the course was not delivered as described
• a live class was cancelled by the instructor and not rescheduled
• a platform fault prevented you from accessing what you paid for
• you were charged more than once for the same purchase
• the charge was not authorised by you

Tell us at safety@tutorialcool.com or through the refunds page and we will look at it.

When we may refuse

We may refuse a refund where:

• the request is outside the 7 day window and no exception applies
• you have completed most of the course
• the account shows a pattern of buying and refunding
• the account was closed for breaching our Terms
• the request relates to your own internet connection or device rather than our service

We will tell you why.

Live classes

If you paid for a live class and the instructor does not run it, you get a full refund. This applies whether or not the 7 days have passed.

If you miss a class you paid for, no refund is due unless you tell us before it starts and the instructor agrees.

Poor connection quality on your side is not grounds for a refund. Where a class could not be delivered at all because of a fault on our side, it is.

Instructors and refunds

When a refund is approved, the corresponding instructor share is reversed. Instructor payouts are held for a period after purchase so that refunds can be settled before money leaves the platform.

Chargebacks

Please talk to us before contacting your bank. A chargeback raised without contacting us first may result in your account being suspended while it is investigated.

Your statutory rights

Nothing in this policy removes a right you have under consumer law where you live. If your local law gives you a longer cancellation period or a stronger right to a refund, that law applies.

Contact

support@tutorialcool.com Chop Cost Consulting LLC, Texas, United States